SHIPPING & RETURNS
Loping Elk Guitars ships most items for free within the continental United States. Expedited shipping is available for an additional charge. International shipping is available for most items; however, some products may be limited to shipping within the United States due to international shipping restrictions. Please get in touch with us for details and price quotes before ordering. Amplifiers are available for shipping; however, please contact for price quotes before placing an order. Most items will require a signature.
RETURN & EXCHANGE POLICY
In most cases Loping Elk Guitars does not believe in charging a restocking fee. We understand instruments are individualized, and each one has unique characteristics that can only be observed in person. Buying a guitar without playing it first should not equate to a financial penalty for our valued customers. If an instrument does qualify for a restocking fee (some rare and highly in-demand items), it will be clearly labeled on the website's product page.
Customers are responsible for shipping costs on all returned items.
Customers who purchase from our website have 48 hours after delivery to initiate the return process. Loping Elk Guitars highly suggests that customers let instruments acclimate for 24 hours before opening shipping materials and any instrument cases. After 24 hours of acclimating, customers have another 24 hours to get to know their new instrument. If not satisfied, contact us within the approval period for the opportunity for a full refund minus return shipping costs.
Customers who purchase instruments in person enjoy a 48-hour approval process as well.
All returned items must be in the original condition, complete, unregistered, with original packaging and all accessories and documentation to qualify for a refund. Returned items must be shipped and fully insured and show no signs of wear, use, or damage. Purchasers must provide proof of receipt to return eligible merchandise. No merchandise marked as “FINAL SALE” or “NO RETURNS” may be refunded or returned. Purchasers are responsible for the cost of return shipping for any items purchased on the Website.
We will inspect the returned merchandise and notify you of the receipt when we receive the returned merchendise. We will immediately inform customers of the refund status after reviewing the item. If the return is approved, we will initiate a refund to the customer's original payment method. The amount of time until funds are deposited back into your account depends on your credit card companies operating procedures and policies and your financial institution's operating procedures and policies.